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We're hiring

Posted by Sarah on 20th April 2018

We're hiring

customer service champ! 

The notion of buying tea online is still pretty odd to some, however not to Reece, Rachel and Leonie - our awesome E-commerce team! We're incredibly proud of our little website (granted, it's not so little anymore) and are looking for someone to join the ranks as our customer service champ - a fab entry level role for someone wanting to join a young, friendly team.

In a nutshell, we’re looking for a fun and energetic individual with a keen interest in e-commerce to look after our online customers and to assist Reece and Rachel with the day to day upkeep of the teapigs website - if you're interested in Game of Thrones that would also be a nice little plus, but for legal reasons - not essential criteria.

On a daily basis you’ll handle incoming emails, calls and talk to our customers on social media while making sure we provide the best customer service possible - something we pride ourselves on!  

 Customer service responsibilities:

  • The number 1 point of contact for all of our online customers – making sure they get the best service imaginable! With teapigs being widely available now, amazing customer service is a primary reaon why people love shopping with us online. 
  • Managing all customer enquiries via email, phone, snail mail or social media - you'll be amazed by some of the enquiries we get. 
  • Owning and reporting on your customer service performance statistics. You’ll also highlight good / bad feedback and build a bank of this feedback for use by the wider team.
  • Identify points for improving the customer journey and work with Reece to implement changes.
  • Covering for the E-commerce Operations Manager to make sure orders still get shipped while she’s away.

 Web Assistant responsibilities:

  • Making sure our websites look great at all times – we like to think of them as a shop window.
  • Raising and managing issues with the support team speedily to minimise downtime for our customers.
  • Creating short notice email campaigns outside of our bigger month long campaigns.
  • Assisting the E-commerce team with Amazon product setup, page edits and other maintenance tasks.
  • Setting up discount codes and reporting on their successes.
  • Covering for the E-commerce team in Reece / Rachel’s absence to make sure emails still get setup and sent and the website content is scheduled correctly.

Skills and experience required: 

-          You’ll need a real passion for making people happy

-          Amazing customer service / people skills

-          Fluent English

-          A big interest in marketing and e-commerce

-          A love for all things tea!

-         Willingness to get stuck in with everything 

Desirable, but not required:

-          Photoshop experience even if self-taught!

-          Fluent in French or German 


Compensation details

  • Salary is £21k plus yearly bonus, with a yearly review.  
  • 25 days paid annual leave (excluding bank holidays)
  • Monthly tea allowance
  • As much teas as you can drink during the day
  • Free fruit!
  • 50% staff discount with a generous friends & family discount.
  • Weekly fitness classes
  • Be part of a fun and friendly team
  • Regular socials

To apply, please email Reece, our e-comms manager on marketing@teapigs.co.uk with your CV and a cover letter explaining why you think you'd be a perfect fit for the role along with 3 fun facts about yourself! 

Closing date: 29th June 2018 (please note we may close this posititon early, or keep it running until we find the perfect teapig!)