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Terms and Conditions / Security Statement / Privacy Policy
PLEASE NOTE THAT THESE TERMS AND CONDITIONS COVER BOTH THE TEAPIGS.CO.UK INFORMATION SITE AND THE TEAPIGS ONLINE SHOPPING SERVICE PROVIDED WITHIN.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE CONTINUING TO USE THIS WEBSITE. THE TERMS AND CONDITIONS REGULATE YOUR USE OF THE SITE AND ALL MATERIAL WITHIN IT.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.
ORDERS
Your order via this website constitutes an OFFER, which can then be accepted by Teapigs Limited ("Teapigs"), by the despatch of goods ordered. Errors & omissions excepted.
Teapigs will endeavour to process your order within 2 working days. Delivery times are 3 to 5 days for UK or up to 10 days for outside UK deliveries. Teapigs will use all reasonable endeavours to ensure these times are met. Teapigs shall not be responsible for despatched items delayed in the post
- Teapigs will take payment at the time of order, not necessarily the time of despatch in order to ensure that there are no last minute problems in getting your order to you.
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- Any promotional offers we make are designed to be used independently and in accordance with the offer as presented.
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- Please ensure that your payment is in Pounds Sterling and is for the correct amount - if not, your application will be rejected.
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- Payment can only be made by the following credit or debit cards Visa, Visa Delta, Visa Electron, MasterCard, Switch, Maestro, Solo,
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- Note for items despatched overseas Teapigs is not responsible for the payment of any Import Duty or Customs charges for the products ordered via this website. A charge may be payable by you at the point of delivery.
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- Please make a note of items ordered and date of order in case of query.
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- All goods offered are subject to availability.
You have the right to cancel your order for any reason, by giving us notice of cancellation at any time within 8 working days from the date of you receiving your order. If you wish to cancel your order, please e-mail your cancellation to us at help@teapigs.co.uk.
You will be refunded any amount you have been charged within 30 days of cancellation. However, in the event the goods have been delivered or despatched to you prior to cancellation, you must return the goods to us, and pay the costs of shipping.
Any goods returned must be received by us in the same condition and, as far as possible, in the same packaging as when they were delivered to you.
Teapigs reserves the right to suspend, modify or amend the Teapigs shop website (or any part thereof) at any time.
The items shown in this website are a fair representation of the actual items, although minor details may vary.
If you feel you have a complaint regarding any aspect of our products or service please contact us at:
By telephone:
+44 (0)20 8568 2900 (Opening hours are 9am - 5:30pm Monday - Friday UK time).
Or by post:
Teapigs Ltd
1, The Old Pumping Station
Pump Alley
Brentford
TW8 0AP
United Kingdom
Or by email: help@teapigs.co.uk
We are a very small business (just five of us!) but will try to respond to you as quickly as possible.
SECURITY STATEMENT
We're passionate about the service we offer and that includes our approach to security. Maintaining your privacy is a priority which is why we use Sage Pay (formerly Protx), a third party payment specialist. They're the largest independent payment processor in the UK and are compliant to the highest level in payment card industry data security standards (PCI DSS). So you can be assured that all the information you enter is safe and secure.
We won't capture or store your card details and once you have entered your card number into a payment page securely hosted by Sage Pay, all sensitive data is encrypted and sent to the banks for processing.
Once your transaction has been submitted, you will be automatically redirected back to our site where you will receive a confirmation regarding your order.
Through Sage Pay, we also have enabled
3D Secure (Verified by Visa and SecureCode by MasterCard). This is an additional check to confirm no one but you is using your card. This box will appear and ask you to enter a selection of charachters from your password e.g. first, third and fith character. So don't be alarmed if this additional check appears.
OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS
The copyright, trade marks and all other intellectual property rights in or relating to Teapigs and/or Tea Temples are and shall remain the property of Teapigs or, in the case of third party content, its licensors. You shall not alter or remove any copyright symbol or any other identification or information concerning the authorship or ownership of any of the data belonging to Teapigs.
Links on this website may lead to other websites. Teapigs accepts no responsibility for the content, accuracy or function of such websites nor does Teapigs endorse the contents of such sites.
GOVERNING LAW AND DISPUTES
These terms and conditions and all sales via the Internet shall be governed by and construed in accordance with English Law and all parties submit to the exclusive jurisdiction of the English courts.
PRIVACY STATEMENT
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 3 reasons:
- To process any order that you place with us (via the Teapigs Online Shop).
- To enable us to supply you with any other information or offers shown on our website that you specifically ‘opt into’
- To provide you with the best possible service.
We will not e-mail or mail you in the future unless you have given us your prior consent.
We will always give you the opportunity to refuse any marketing email or mail from us in the future. If you wish to be removed from our mailing list, please email us at unsubscribe@teapigs.co.uk or mail us at the address shown at the bottom of this Privacy Statement. It would be helpful if you could provide us with your name and address so that we can process your request as quickly as possible.
The type of information we will collect about you includes:
your name
address
phone number
email address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at help@teapigs.co.uk. If you find any inaccuracies we will delete or correct it promptly.
We do not sell, rent or otherwise make available any personal data submitted by visitors to our site to any third parties
Children and young people under 16 are advised to get permission from their parent or guardian before they submit personal data to the Teapigs web site.
Links from this site may take you to sites not covered by our Privacy Policy. We recommend you check their privacy policies yourself before submitting any personal information.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about our Privacy Statement, you should email us at
help@teapigs.co.uk
The collector and controller of personal data is:
Teapigs Ltd
1, The Old Pumping Station
Pump Alley
Brentford
TW8 0AP
United Kingdom
Company registration number: 05426310
