Delivery

Delivery truck graphic

We pick and dispatch orders every working day, and aim to pick and pack your order within 1-2 working days of you placing it. After this, your parcel will be dispatched by your chosen delivery method. If you need your UK parcel quickly, for a gift for example, we recommend choosing the next day courier option. Parcels sent via Royal Mail tracked are normally very speedy but we'd always recommend the courier service for a special occasion, just to be on the safe side.

Please note that working days for teapigs are Monday - Friday and do not include bank holidays. 

Whilst the vast majority of the parcels we send reach their destinations within the usual delivery times, very occasionally parcels get delayed and take a little longer than normal.  Please be patient but, if after 10 working days from placing your order, you are concerned about its whereabouts, just get in touch and we will happily investigate. We send all our UK and International parcels via trackable services - your tracking number can be obtained from teapigs.

Please note, as part of the Royal Mail tracked service, Royal Mail will send you 2 text messages or 2 emails per delivery with your tracking number so you can trace your parcel and know when the expect the delivery. You’ll receive a text message or email to say the parcel is out for delivery and then another to say the parcel has been delivered. We don’t pass on anyone’s details for marketing or spam communication purposes, Royal Mail offers this service to help customers with their deliveries.

To contact us email or call +44 (0) 203 141 8495

UK Customers

ServiceOrder ValuePriceUsual Delivery Time in working days
Royal Mail Tracked (Please note postage is charged per delivery address - orders with multiple delivery addresses will each incur a delivery charge)


up to £34.99 £3.50

3-5 days after dispatch (dispatch can take 2 working days) - this is a tracked service.

Pre-Christmas guarantee delivery cut-off for Royal Mail deliveries to the UK - 17/12/2014

Pre-Christmas guarantee delivery cut-off for Royal Mail international deliveries - 12/12/2014

£35.00+ FREE

3-5 days after dispatch (dispatch can take 2 working days) - this is a tracked service

Pre-Christmas guarantee delivery cut-off for Royal Mail deliveries to the UK - 17/12/2014

Pre-Christmas guarantee delivery cut-off for Royal Mail international deliveries - 12/12/2014

UK Courier Service ANY £5.50

next working day if ordered before 13:00*

Pre-Christmas guarantee delivery cut-off for courier service deliveries - 22/12/2014

(*working days are Mon-Fri and do not include bank holidays. Orders placed after 1pm will be processed the next working day. Shipments to UK highlands, islands and Northern Ireland take 2 working days)

International Customers

**please note** international order over £150 may be subject to an additional delivery charge if it is over 2kg. One of the team will be in touch with a quote via our international courier service.

ServiceOrder ValuePriceUsual Delivery Time in working days
Countries in EU
International Tracked Delivery ANY £11.60

3-5 days after dispatch (dispatch can take 2 working days)

Pre-Christmas guarantee delivery cut-off for Royal Mail international deliveries - 12/12/2014

Countries outside EU
International Tracked Delivery ANY £15.00

5-7 days after dispatch (dispatch can take 2 working days)

Pre-Christmas guarantee delivery cut-off for Royal Mail international deliveries - 12/12/2014