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"Remember the teapot - it is always up to its neck in hot water, yet it still sings!"
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Questions & Answers

Where does tea come from?
All tea comes from the same bush, the Camellia Sinensis bush. And no we don’t mean one huge bush but millions of Camellia Sinensis bushes cultivated in many different countries. The four biggest producers being; India, China, Sri Lanka and Kenya.

Why does tea vary so much in taste?
Growing conditions, soil, climate and altitude all make a big difference to the quality of a tea. In addition the process that the leaves go through and the skill of the people involved will ultimately decide a tea's taste.

Where does teapig tea come from?
We buy our tea from estates in countries as diverse as Rwanda, Taiwan, China and India.

Who are teapigs?
teapigs is Nick and Louise, two life long tea fanatics.  Read more about us.

Are teapig teas organic?
Yes, some are and no, some aren’t. We select our teas on taste and quality.

Why aren't your teas Fairtrade?
We only select our teas based on taste and quality. The best quality teas aren't Fairtrade. We have our own ethical scheme of which we are proud.
 
Why does your packaging state "made in a factory handling nuts"?
We have our tea temples produced in a factory which also produces teas for other brands. Some of the other blends they produce contain nuts. Whilst every precaution is taken to ensure there is no cross contamination we believe that we should make you aware of this. The nuts used are almonds and hazelnuts, we can assure you the factory is a peanut free zone.
 

Loose tea or bagged tea, which is better?
Not so simple. Whole leaf is the best way to get the full flavour from any tea and so that’s what we sell, nothing crushed. To allow that flavour to infuse properly you also need room. Unfortunately, teabags don’t give you that room so; the leaves are crushed up into dust. It’s what happens to the tea and not the bags, which is really the problem. We have found something else though, tea temples, which work wonderfully well with whole leaf teas and so we sell them along side loose leaf.

Are your tea temples compostable?
Yes. All our tea temples are made from a material derived from cornstarch.
 

What is your favourite tea?
That’s like saying which one of my children is my favourite. I love them all, at different times. But rarely at 3am.

How do you make the best tea?
The best tea is what you like best. It's all down to personal taste. Although we have given you suggestions about how to try each of our teas in the individual descriptions.
 

Milk then tea, or tea then milk?
Life’s too short, but if you’re using teabags, it’s tea first as the holes don’t allow a water milk infusion to flow through. Then again, if you’re using teabags you’re not using teapig tea, Tutt tutt.

Why don't you have a huge range like some other specialist tea companies?
We like to keep things simple. Yes, we could offer you 150 or more teas but where would you start? With our tea knowledge we have carefully selected what we believe is a cross section of the finest teas across the broad spectrum of all teas available to make your selection that much easier. It's a start and we will add to the list from time to time, especially with limited edition specials. Let us know of any special tea that you may have come across, maybe we can include it.
 
Why do your teas cost so much?
It's fair to say that our teas are considerably more expensive than traditional "supermarket" teas. But it simply comes down to quality. The finest quality whole leaf teas cost more. We would actually like to pose the question the other way around. How can we deliver the exquisite taste of the finest teas from around the world for only pennies a cup?
 

Are Rich Tea biscuits, deserving of the name?
As Rich Tea is the queen of all biscuits, we’d have to say yes, but with the proviso that this does not include the recent chocolate covered Rich Tea, which was a travesty.

If you have any questions, don’t be shy, just send us an email at info@teapigs.co.uk and we’ll do our best to reply in a grown up adult fashion.

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